Service alert intake
Create and update alerts through service integrations, email, webhooks, and scoped APIs.
A service-focused platform for on-call alerting, scheduling, rotations, and escalation management
Virbula Oncall
Helping You Deliver Service Operational Excellence!
Manage service alerts, on-call schedules, team rotations, and escalation policies in one connected platform. Reach the right responder and keep every action visible through resolution.
- Service-focused alerting
- Self-hosted or Virbula Cloud
- iOS and Android response
01
Ingest service alerts through APIs, email, monitoring tools, and webhooks.
02
Route every alert through the service policy, current schedule, and responsible rotation.
03
Respond through enabled channels while acknowledgement and escalation stay synchronized.
Built around your services
One operating model from service ownership to responder action.
Teams own services. Rotations organize responders, schedules define coverage, and escalation policies determine how the right people are reached. Virbula keeps those relationships visible, reviewable, and connected throughout every response.
- Clear service accountability
- Ownership, alert integrations, and escalation policy remain connected in one service context.
- Predictable coverage
- Reusable rotations and schedules make current and future responder assignments easy to verify.
- Auditable escalation
- Ordered policy steps, notifications, acknowledgements, and state changes remain visible through resolution.
Virbula Oncall
PAYMENTS API
Open
Elevated checkout failures
Alert receivedGeneric integration · 10:42
Primary responder notifiedPush + SMS · 10:42
Awaiting acknowledgementNext escalation in 3 min
NK
Nina KimPrimary on call · Payments
Operational control, end to end
Everything needed to move from signal to accountable response.
Coverage management
Build reusable rotations and schedules that make ownership and present coverage unambiguous.
Policy-driven escalation
Apply ordered service policies that continue until the alert is acknowledged or resolved.
Responder action
Reach responders across configured channels and support acknowledgement from web, iOS, or Android.
Evaluate the complete workflow